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All FAQs

Account Questions
What is the difference between the various transaction views?
How can I view my checks online?
Can I have more than one account enrolled in Internet Banking?
What is the difference between Current and Available Balance?
What is a memo in my account activity?
How current is the information I can view with Internet Banking?
What if I forget my password?
Why can’t I place a stop payment on a check online?
What should I do if I have not received checks within two weeks of ordering them?
What if I have a comment or suggestion for Online Banking?
How long does it take for my deposit to be posted to my account?
Why is my balance on the Account Summary screen different from the balance on the Account Detail screen?
If I am uncertain about a transaction on my account, how can I find out what it is for?
What type of accounts can I access using Internet Banking?
What is a PIN?
How do I select a PIN?

Checking Questions
Does Internet Banking accept direct deposits?
How is interest calculated on my checking account?
Can I add a joint owner to my account?
How can I make deposits into my account?
How long before my deposit will post to my account?
How can I withdraw funds from my account?
Will I still receive a statement for my checking account in the mail?
Can I order a copy of a past statement?
How do I stop payment on a check?
Who should I contact if I have problems with my account?
Do you return my canceled checks?
Do you offer overdraft protection on checking accounts?
What if I need to change my address?

Savings Questions
How is interest calculated on my savings account?
Can I add a joint owner to my account?
How can I make deposits into my account?
How can I withdraw funds from my savings account?
Can I order more deposit slips and envelopes?
Will I still receive a statement for my savings account in the mail?
Who should I contact if I have problems with my savings account?

Loan Questions
How do I make my loan payment?
Are there any penalties for paying my unsecured loan off early?
How will I receive my loan proceeds?
How is a variable rate different from a fixed rate?
How is a secured loan different from an unsecured loan?

Lines of Credit Questions
What types of lines of credit do you offer?
How do I make payments to my line of credit?
Where do I send my line of credit payments?
Do I have to pay off the outstanding balance every month?

Online Banking Questions
What services are available with Internet Banking?
What happens if my computer is not working or I cannot get online?
Who do I call if I need help with my Internet Banking service?
How do I know if a transaction was completed during a system crash?
If I share a checking account with someone else, do we both need to enroll or can we share an Internet Banking account?
Can I use Internet Banking from more than one location?
Are my deposits safe?
How do I refresh the page information?
Why does the left side menu list change?
What if my computer does not have 128-bit encryption?
Can I change my password?